Customer Service
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Envisage provides a complete solution for organisations requiring either simple or complex call logging, tracking and escalation procedures for internal and external work requests.
Envisage Software provides solutions to support a number of key business requirements including:
- Complaints Management
- Customer Enquiry tracking
- Asset Management
- Software tracking
- Warranty tracking
- Knowledge Base
- Customer History tracking
Envisage BI
Adding sophisticated yet easily-accessible Business Intelligence (BI) capabilities to Envisage is much easier and less expensive than you might imagine.
Envisage BI allows you to:
- Convert data into information.
- View call data by classification, territory, user and assignee.
- Analyse the effectiveness of a marketing campaign as it happens.
- Identify fast-moving business trends and respond immediately.
- Quickly analyse call-centre data by time, date, division, classification, individual or group, to pinpoint trends that impact your business, before it’s too late.
- Choose between graphs, bar charts, pie charts to quickly analyse your data.
- Increase productivity with minimal training.
- Prepare reports yourself at the click of a mouse
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