The Envisage software suite provides specialist Customer Service and Help Desk systems for large, small and medium size businesses. Used in more than 30 sites throughout New Zealand, Envisage accounts for a significant share of the New Zealand Help Desk market. A tested and proven solution, Envisage can be easily implemented on time, within budget.
Envisage Software is developed and supported in New Zealand.
Envisage Software provides solutions to support a number of key business requirements including:
Complaints Management
Customer Enquiry tracking
Asset Management
Software tracking
Warranty tracking
Knowledge Base
Customer History tracking
Business Intelligence & Analytical Reporting
Mobile Solutions (BlackBerry)
Envisage comprises three core modules:
Customer Service
Envisage provides a complete solution for organisations requiring either simple or complex call logging, tracking and escalation procedures for internal and external work requests. Envisage accommodates Service Level Agreements (SLAs) with automatic warnings when an SLA approaches its deadline.
Help Desk
Envisage can be used throughout an organisation enabling a variety of issues to be handled by one system. Skills-based routing of requests automatically forwards calls to the appropriate department. All product quality control issues will be automatically fowarded and IT related issues are directed to the IT Support Team with no intervention required.
Mobility
Fusion5 partners with BlackBerry's Research in Motion to bring you Envisage BlackBerry, a mobile technology solution that enables real-time transfer of data and emails, removing the need for existing paper based systems.
Whether you wish to take advantage of advanced systems to provide high quality support without additional staff, or run a complex network of distributed Call Centres, Envisage can provide a scalable, cost-effective, enterprise-wide, Customer Service Solution. Envisage can be implemented in next to no time, ensuring the benefits are immediate.
The Envisage solution is developed and written entirely in New Zealand and can easy be integrated with most existing systems. Customers using Envisage include Foodstuffs North Island, Farmers, Fletcher Building, Civic Contractors, TASK, MedTech, EdTech, Motion Industries and many others.
